Benchmarkportal, A Datamart of Best Practices

REALITY CHECK


Dr. Jon has developed the industry's most advanced CRM benchmarking methodology aimed at measuring a contact center's performance. Over the last nine years, together with BenchmarkPortal, he has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics.

Here is an opportunity for you to receive a FREE RealityCheckTM($500 value).

Simply complete the online 11- point questionnaire and you will receive your balanced scorecard of efficiency to effectiveness (see matrix below). Those in the upper right quadrant may be eligible for the Purdue University "Center of Excellence" Certification!

Begin YOUR journey towards being a Certified Center of Excellence!

Here's how it works in 3 easy steps:

  1. CLICK HERE
  2. Answer 11 questions and hit Submit
  3. Instantly, you will see how you compare to your call center peers

In less than 15 minutes, you will know exactly how your call center compares to others in your industry. If you have problems or questions, contact Sean Vierling at 720.222.0470 or Sean@BenchmarkPortal.com

It's quick and easy